Telephone Answering Service in Edinburgh
Get In TouchAt Telephone Answering Service, we are committed to improving business communications through our professional phone solutions.
Our mission is to deliver exceptional customer support via a comprehensive range of services, including live answering, virtual receptionist services, and call handling.
Utilising a skilled team and advanced technology, we guarantee that every call is managed with the utmost care and efficiency.
Take a look at how our flexible plans and customised services can enhance customer interactions, allowing you to concentrate on what matters most—growing your business.
Who We Are?
At Telephone Answering Service, we are committed to delivering exceptional call handling services that enhance the customer experience for small businesses throughout the UK.
Our mission is to ensure that every incoming call is answered promptly and professionally, thereby creating a positive first impression for your company and allowing you to concentrate on your core operations.
Our team of professional receptionists and virtual assistants provides customised telephone answering services, including message relaying, call transfers, call overflow handling and more.
Our Mission
Our company’s mission is to provide exceptional telephone answering services that significantly enhance the customer experience for our clients.
Professionalism is not merely an ideal; it is a fundamental aspect of every service interaction, reflecting our commitment to maintaining the highest standards.
Our dedicated team, made up of professional receptionists and virtual assistants, possesses a thorough understanding of client needs, enabling us to customise our services effectively to meet individual demands.
We continually strive for excellence by aligning our operational objectives with the specific requirements of those we serve.
This focused approach ensures that we cultivate long-lasting relationships built on trust, reliability, and mutual growth.
Our Telephone Answering Services
We specialise in delivering high-quality telephone answering services that ensure your business remains accessible, professional, and customer-focused at all times.
With our dedicated team, you can rest assured that every call will be handled with care and attention. Here’s what we offer:
Call Answering
Our team will promptly answer your calls using a personalised greeting that reflects your brand.
We act as an extension of your business, ensuring callers feel valued and heard from the very first interaction.
Message Taking
Never miss an important detail again.
We accurately capture messages and relay them to you via your preferred method, whether email, SMS, or another system, ensuring you stay informed and in control.
Call Screening & Forwarding
We screen your calls to identify what’s important, allowing us to transfer essential calls directly to you or the relevant team member.
A call screening and forwarding service helps reduce interruptions and prioritises critical conversations.
Appointment Management
Let us handle your scheduling needs. We can book, confirm, or manage appointments directly with your callers, reducing administrative burdens and keeping your calendar organised.
Customer Support
Our team is trained to assist with customer queries, address concerns, and provide helpful information on your behalf.
We ensure every caller receives excellent service, enhancing customer satisfaction and loyalty.
Virtual Receptionist Services
We act as your virtual receptionist, representing your business professionally and efficiently.
From welcoming calls to managing enquiries, we create a positive impression that reflects your brand’s values.
How much does a Telephone Answering Service Cost?
The average cost of a telephone answering service is 0.50p - £1.50 per call.
The price of telephone answering services varies depending on several factors, including the level of service required, call volume, and additional features.
What are the Benefits of a Telephone Answering Service?
A telephone answering service offers several benefits for businesses, including:
Enhanced Customer Service: Ensures customer calls are answered promptly and professionally, improving customer satisfaction.
24/7 Availability: Many services provide round-the-clock support, ensuring no calls are missed outside business hours.
Cost-Effectiveness: Reduces the need for full-time reception staff, saving on employment costs.
Improved Productivity: Frees up staff to focus on core business tasks rather than handling calls.
Call Screening and Prioritisation: Filters calls, prioritising urgent matters and routing them to the appropriate team members.
Professional Image: Provides a polished and reliable first point of contact, enhancing brand perception.
Scalability: Easily adaptable to fluctuating call volumes, supporting business growth.
Message Taking and Appointment Scheduling: Efficiently manages messages and schedules, reducing admin burdens.
Disaster Recovery: Acts as a backup during system outages or emergencies, maintaining business continuity.
Using such a service helps businesses improve efficiency, maintain professionalism, and enhance customer satisfaction.
What is a Telephone Answering Service?
A Telephone Answering Service is a professional service that handles incoming calls on behalf of a business or individual.
These services typically offer features such as call answering, message taking, call forwarding, appointment scheduling, and sometimes customer support.
They are designed to ensure no calls are missed, especially outside normal business hours, during busy periods, or when the client is unavailable.
Answering services can operate 24/7 and are popular with businesses seeking to maintain a professional image and improve customer communication.
Contact Us
For any enquiries or to learn more about how telephone answering services can support your business, please don’t hesitate to get in touch.
Our friendly and professional team is available to answer your questions and provide tailored solutions to meet your needs.
Frequently Asked Questions
What Types of Businesses can Benefit from a Telephone Answering Service?
Any business that receives a high volume of phone calls or needs assistance in managing their calls can benefit from our Telephone Answering Service.
This includes small businesses, medical practices, legal firms, real estate agencies, and more across the UK.
How does your Telephone Answering Service Work?
After signing up for our service, you will be provided with a dedicated phone number. When a call comes in, our trained professionals will answer with your company's customised greeting and handle the call according to your instructions.
We can take messages, transfer calls, provide general information, and manage business mailing as needed.
How can I Sign Up for your Telephone Answering Service?
You can sign up for our Telephone Answering Service by contacting us directly or filling out our online form on our website.
We will work with you to customise a plan that fits your business needs and budget.
We cover Edinburgh